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FAQ & CONTACT US

Where are you based?

We are based in the United States.

Do you ship internationally?

Yes! We currently only ship to the Canada, Australia, and the UK. We are not responsible for any customs charges incurred. However, from our experience, customers almost never incur duty from our packages but please be aware. 

Can I make changes to my order?

We're unable to change an order once it is placed. Please make sure all the details are correct when you checkout. 

Can I cancel my order?

You can cancel your order by emailing us within 24-hours after your order was placed to receive a full refund. Unfortunately after that we are unable to cancel your order. It will be processed and shipped your selected shipping method. 

How long does it take for my item to be shipped?

Processing/Handling: 2-5 business days

How do I track my package? 

After you have been notified that your order has been shipped you will receive a link to track your order with us. You can also check the status of your order on the USPS website https://m.usps.com/m/TrackConfirmAction 

Tracking updates on the USPS website can take up to 48 hours once shipped.

How long does it take to receive my package?

Domestic: 3-5 business days 

International: 10-21 business days

*Items ordered through exclusive discount links ship directly from our warehouse using an outsourced fulfillment team. Shipping times vary. If you have any questions about your order always feel free to email us, we are happy to help. 

What is a business day?

In shipping, a business day refers to an official working day - weekends and holidays are excluded. 

My item says "Delivered" but I did not receive it.

If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire. (1800-275-8777)

Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. 

What is pre-order? 

Pre-order means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item along with other items in your order, will hold back the delivery.

Please note: Shipping dates included in the description of items are approximate and subject to change. This reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method.

Wholesale Inquiries: wholesale@shopedenrose.com

*All other inquiries click here